F.A.Q - MAAHRA

How can I track my order and what are the delivery times?

You can track your order using the tracking number emailed to you once your order is shipped. Standard delivery typically takes 5-7 business days, while express shipping takes 2-3 business days. Tracking details will be sent upon request. We offer delivery across Pakistan. Same-day express delivery is available for Karachi.

What is your exchange policy and process?

Exchanges are accepted if the request is sent within 48 hrs of receiving, items in their original condition, without the tag removed. Contact customer support on WhatsApp or email with your order number to request an exchange. Return shipping costs are the customer’s responsibility unless the item is defective or incorrect.

How do I request customization, and what should I know about the service?

Customization is available for select items as mentioned in their descriptions. To request customization, contact us via WhatsApp at +923323154767. Additional charges may apply, and customization adds 3-5 business days to the processing time.

What payment methods do you accept?

We accept all Cash on Delivery (COD), Bank Transfers, and EasyPaisa for orders within Pakistan.

Do you offer international delivery?

Yes, we can accommodate special requests for international delivery of larger orders. Please contact our Customer Support Team before placing your order to arrange international shipping.