Handmade with Love

You can track your order using the tracking number emailed to you once your order is shipped. Standard delivery typically takes 5-7 business days, while express shipping takes 2-3 business days. Tracking details will be sent upon request. We offer delivery across Pakistan. Same-day express delivery is available for Karachi.

For any complaints or queries in relation to this website, our products or services, you can contact us on this number +92 332 3154767 or send us an email at  maahra.studio@gmail.com. We shall use our best endeavors to respond to your complaints or queries within 2 days of receipt.  
For any complaint about a defective or incorrect product, you must provide proper and complete evidence of receiving an incorrect or defective product, such as receipts, pictures, and videos.  

Cancellations 
You may cancel any order within 48 hours of placement. Post expiry of the aforementioned period, no cancellation requests shall  be entertained by us.  

Returns, Exchanges and Refunds 

1. We operate a no return, exchange and no refund policy except where the goods you receive are different from what you have ordered on our website or are defective or damaged. 
2. We only accept return requests within 2 days of you placing an order through our website. 
3. Goods that are returned to us must be in a condition that they can be sold again. 
4. We will credit any refund for any goods returned and that are in a saleable condition within 2 days of receipt of the goods by us.
5. We do not offer exchanges as most of our articles are made to order
6. You will be responsible for paying for your own shipping costs for returning any goods. Shipping costs are non-refundable.  If you receive a refund, the cost of return shipping will be deducted from your refund.

Customization is available for select items as mentioned in their descriptions. To request customization, contact us via WhatsApp at +923323154767. Additional charges may apply, and customization adds 3-5 business days to the processing time.

We accept all Cash on Delivery (COD), Bank Transfers, and EasyPaisa for orders within Pakistan.

Yes, we can accommodate special requests for international delivery of larger orders. Please contact our Customer Support Team before placing your order to arrange international shipping.