Policies:

Advance Payments

  1. All our articles are made to order and require an advance payment of 20% of the total cost.
  2. After the order has been placed, we will reach out to you with details of the advance payment bank transfer.
  3. You can choose to pay the remaining amount via cash on delivery or bank transfer.

Shipping

  1. We deliver orders from within Pakistan and internationally using reputable courier companies. We also deliver domestically using our own riders. Deliveries within Pakistan cost Rs. 350.
  2. International shipping costs vary by weight and location.
  3. For international orders, you will receive an approximate shipping cost at checkout. Customer service will reach out to you with an exact number, which may vary from the original estimate.
  4. If your location is not available at checkout, please contact +92 336 111 3753 to place your order. We will do our best to accommodate you.
  5. The time taken for delivery depends on the level of customization of the article and the location. In general, non-customized articles are dispatched within 10 days, and customized articles may take up to 3 weeks.
  6. You may be required to pay customs duties or other taxes upon receipt of goods that have been shipped from Pakistan.
  7. We will reach out using with shipping information from maahradispatch@gmail.com

Complaints

For any complaints or queries relating to this website, our products, or our service, you can contact us at +92 336 111 3753 or by email at maahra.studio@gmail.com. We shall use our best endeavors to respond to your complaints or queries within 2 days of receipt.

In case of a complaint regarding a defective or incorrect product, you must share proper and complete evidence — such as receipts, pictures, and videos — of having received the incorrect or defective product.

Cancellations

You may cancel any order within 48 hours of placement. After this period has expired, no cancellation requests will be entertained.

Returns, Exchanges, and Refunds

  1. We operate a no returns, exchanges, or refunds policy, except where the goods you receive differ from what you ordered on our website, or are defective or damaged.
  2. We only accept return requests within 2 days of receiving the order
  3. Goods returned to us must be in a condition that allows them to be resold.
  4. We will credit any refund within 2 days of receiving goods that are returned to us in a saleable condition.
  5. You will be responsible for your own return shipping costs. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from it.