Refund policy
Complaints
For any complaints or queries relating to this website, our products, or our service, you can contact us at +92 336 111 3753 or by email at maahra.studio@gmail.com. We shall use our best endeavors to respond to your complaints or queries within 2 days of receipt.
In case of a complaint regarding a defective or incorrect product, you must share proper and complete evidence — such as receipts, pictures, and videos — of having received the incorrect or defective product.
Cancellations
You may cancel any order within 48 hours of placement. After this period has expired, no cancellation requests will be entertained.
Returns, Exchanges, and Refunds
- We operate a no returns, exchanges, or refunds policy, except where the goods you receive differ from what you ordered on our website, or are defective or damaged.
- We only accept return requests within 2 days of receiving the order
- Goods returned to us must be in a condition that allows them to be resold.
- We will credit any refund within 2 days of receiving goods that are returned to us in a saleable condition.
- You will be responsible for your own return shipping costs. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from it.